Seminar Objectives:
To examine internal communication's critical role in organizational leadership; to introduce internal communication as a stratsegic management process that can be planned ands managed for bottom-line impact; and to provide operating management team members with hands-on use of a strategic, internaql communication deciswion process.
See Course Description.

Discussion Backgrounder
Leadership:
•  Understanding what subordinates do with management communications
•  Defining management belief systems
•  Matching management "do" to "say"
•  Avoiding "not getting anything done"
•  Team Challenge: Developing internal communication messages fast
•  Understanding internal communication as a systemic organizagtional process
•  Defining internal communication targeting
•  Understanding "The Behavior Pyramid" of internal communication management
•  Avoiding "The Black Hole" ofr internal communication management
•  Identifying managers' internal communication roles in a socio-technical system
•  Test-driving The Values/Communication Actions Matrix, communication decision process
•  Discussion: Pre-Work products*
•  Examination and discussion: A sample management-developed, behavior-targeted communication strategy
•  Hands-on Teamwork
with The Values/Communication Actions Matrix, communication decision process with your real-world operating project. The Session Leader serves as gatekeeper and consultant to the workteams during this segment.
•  Teams present their real-world,executable teamwork products as workshop peers play the role of on-the-job superiors.

•  Summary Discussion/Q&A/Adjourn

*Four weeks before the session, the Session Leader provide participants with instructions on how to decide and document which of their real-work projects will be used during the seminar.

Powered by Bravenet