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Challenge 2:

"So what can you do for us?"

The Situation:
You are a veteran staff communicator. Your job is to provide internal communication support to five of your organization's operating divisions. At 4:45 p.m. on a Friday, the most powerful division vice president in your organization stops you in a hallway and asks you to come to his senior staff meeting on Monday morning at 7:30. You agree and make a note on your calendar. 

On Monday morning at 8:15, the division vice president saunters into a conference room filled with his senior managers, and you. He takes his usual seat at the head of the conference table, spots you near the other end of the table and says:

"(Jack/Jill), thanks for coming this morning. We have a communication problem in this division and we have to do better--especially this quarter. So, what can you do for us?"

Question:
What would you have said?
Look at What Happened?

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